SMART TECHNO CARE – PRIVACY POLICY
Effective Date: January 2025
Website: https://smarttechnocare.com
1. Introduction
Smart Techno Care is committed to protecting your personal information and ensuring a safe online experience. This Privacy Policy explains what data we collect from you, why we collect it, and how we use it. By using our website or our repair services, you agree to the terms described in this policy.
2. Information We Collect
We collect certain personal details to provide fast and accurate home appliance repair services. This includes your name, phone number, email, address, and details about the appliance issue. Additionally, some technical information like device details, browser type, IP address, and pages visited is collected automatically through cookies for improving website performance.
3. How We Use Your Information
Your information helps us communicate effectively, schedule appointments, and deliver repair services at your home. We use your contact details to provide updates, confirm bookings, and send technician arrival notifications. This information also helps us improve customer support and enhance overall service quality.
4. Service Communication
We may contact you through phone calls, SMS, WhatsApp, or email regarding your service request. All communication is strictly related to your booking or service experience. We do not use your information for spam or irrelevant promotional messages.
5. Sharing of Information
Your data is shared only with our internal team members, such as technicians and customer support staff, who require the information to complete your service. We may also use trusted third-party tools for sending SMS or email alerts. We never sell, rent, or trade your personal information with any outside party.
6. Cookies & Tracking Technologies
Our website uses cookies to provide a smoother browsing experience. Cookies help us understand how users interact with our website, allowing us to improve speed, design, and usability. You may disable cookies from your browser, but some website features may not function properly afterward.
7. Data Safety & Protection
We follow standard safety measures to protect your personal information from unauthorized access. While no system can guarantee total security, we use secure servers, limited access controls, and protective monitoring to safeguard your data. Sensitive payment information is never stored by us.
8. Data Retention
We retain your data for as long as necessary to complete your service request and maintain legal and administrative records. Service-related data is usually stored for a limited time, after which it is securely removed unless required for future support.
9. Your Rights
You have the right to request access to the information we have about you. You may also ask us to correct, update, or permanently delete your data. If you wish to stop receiving communication from us, you can request removal at any time by contacting us directly.
10. Third-Party Websites
Our website may contain links to external websites for convenience. These third-party websites have their own privacy policies. We are not responsible for the data practices of any external links you choose to visit.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from children under the age of 13. If any such information is found, we immediately delete it from our system.
12. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our services or legal requirements. You are encouraged to review this page regularly to stay informed about our practices.
13. Contact Information
If you have questions, requests, or concerns about this Privacy Policy, you can reach us anytime:
9928236976 9950066534
kjeetendra888@gmail.com
